Privacy Policy

Effective Date: 01/01/2025

Welcome to HavenTree. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, sign up for our services, or engage with our content.

When you visit our website or interact with our services, we may collect the following types of information:

We collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Shipping and billing address
• Business details (if applicable)
• Project details (if you request a quote or design consultation)

We also collect non-personal data, such as:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Referral source (how you found our website)
• Device type and operating system

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. These may include:

• Essential Cookies: Required for website functionality (e.g., user authentication, shopping cart functionality).
• Analytics Cookies: Help us analyze site usage and improve performance.
• Marketing Cookies: Track visitor behavior to deliver targeted ads.

You can adjust your browser settings to disable cookies, but some features of our site may not function properly. For more details, refer to our Cookie Policy.

We use the information we collect to: ✔ Process orders, quotes, and inquiries ✔ Provide free design consultations and support ✔ Send marketing emails, newsletters, and promotions (with your consent) ✔ Improve our website, customer experience, and services ✔ Analyze site traffic and user behavior to optimize performance ✔ Detect and prevent fraud, unauthorized access, and security threats ✔ Comply with legal and regulatory obligations

Opt-Out: If you no longer wish to receive promotional emails from us, you can unsubscribe using the link in our emails or by contacting us directly at info@haventreeonline.com.

We do not sell or rent your personal data. However, we may share your information in the following cases:

• Service Providers: We work with third-party vendors who assist with payment processing, email marketing, website hosting, and analytics. These providers are contractually obligated to protect your data.
• Legal Compliance: If required by law, we may disclose personal information to comply with legal obligations, enforce our policies, or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction. You will be notified via email or a website notice if such a change occurs.

We implement strict security measures to protect your personal data, including:

🔒 Data Encryption: Secure encryption protocols protect your personal and financial data during transactions. 🔒 Access Controls: Restricted access to sensitive data, ensuring only authorized personnel can access it. 🔒 Firewall & Security Monitoring: Regular monitoring to detect and prevent security threats or breaches. 🔒 Regular Audits: Periodic security audits and compliance checks to ensure ongoing data protection.

However, while we take extensive precautions, no online transmission is completely secure. You share information with us at your own risk.

Under privacy laws such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), you have the following rights:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correction of Data: Request corrections to inaccurate or incomplete data.
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
• Data Deletion (Right to Be Forgotten): Request that we delete your personal data, subject to legal retention obligations.
• Restrict Data Processing: Request limitations on how we use your information.
• Data Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, contact us at info@haventreeonline.com. We will respond within the legally required timeframe.

Our website may contain links to third-party sites for additional information, affiliate programs, or service providers. HavenTree is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing personal data.

Our website and services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us at info@haventreeonline.com so we can remove the information promptly.

We may update this policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the Effective Date. We encourage you to review this policy regularly.

For major changes affecting your rights, we will notify you via email or a prominent website notice.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📍 HavenTree
📧 Email: info@haventreeonline.com
📞 Phone: (360) 401-4300
🌐 Website: www.haventreeonline.com